Ep. 10: Brand Entertainment

December 22, 2010

Watch the FINAL episode of Zendesk’s Holiday Special Merry Holidays, Please Hold, a comedy series about bad customer service, playing throughout December. Also, sign up for new episode notifications by email and enter to win an Xbox 360 with Kinect!

Episode 10:

in which Nelson apologizes and gives away geese.

Matt Nelson — inventor of bad customer service, jerk-extraordinaire — redeemed! After a night of painful drinking, getting punched, being threatened by a shotgun, and epiphany having, Nelson awakens in his office committed to fixing the damage he has done.

He begins calling back all the people he has screwed over the years. He actually apologizes and promises to send them geese. But the evil three stand in his way as he tries to leave to find Sophie the bartender. Maybe it’s time to find out who they really are under those robes….

The episode ends with a rousing cast rendition of the “Creative Commons Xmas Carol” as seen at the start of the series.

About Merry Holidays, Please Hold

Matt Nelson, head of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions, has been helping businesses develop their customer service strategies for years. As a result, he singlehandedly invented bad customer service. Hold music, byzantine phone trees, rude coffee shop workers, and the fax machine as a customer support tool are all inventions sprung from Nelson’s cold, dead heart.

But this holiday season, the tables will finally turn on our anti-hero, as he’s shown the true meaning of customer service – both the good and the bad. In this 10-episode comedy web series, Nelson takes a Christmas Carol-like journey through the customer service wasteland he has created; a place where doughnut vendors require voluminous contracts before they sell their goods and restaurant servers become possessed by automated voice-prompt menus. Will he survive? Will he see the errors of his way? Will he stop using fax machines? Tune in and find out.

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