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Forrester Names Zendesk a 'Strong Performer'

Last updated September 21, 2021

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015

Customer service is the cornerstone of a great customer experience; however, delivering good service is difficult. A 2015 Forrester Research, Inc. report encourages companies to look for vendor solutions that enable the business capabilities necessary to deliver differentiated experiences.

Forrester Wave Names Zendesk a ‘Strong Performer’ in the 2015 Customer Service Solutions Report

In The Forrester Wave™, you’ll learn:

  • Why providing good customer service is a win-win for customers and companies

  • Why customer service technology investments was one of the top five most focused investments companies made in 2015

  • Common challenges faced by customer service leaders as they seek to balance customer needs and operating costs

  • Why cloud-based SaaS solutions are targeted for midsized teams

  • Key evaluation areas for choosing the right solution for your needs

The full report is no longer available for complimentary download. See below for more great insights from Forrester:

Forrester’s Predictions 2016: The eCommerce Gap Widens 

Forrester’s Top 10 Customer Service Trends for 2016 

Forrester Names Zendesk a ‘Strong Performer’ in Customer Service Solutions for Midsize Teams

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