Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015
Customer service is the cornerstone of a great customer experience; however, delivering good service is difficult. A 2015 Forrester Research, Inc. report encourages companies to look for vendor solutions that enable the business capabilities necessary to deliver differentiated experiences.
In The Forrester Wave™, you’ll learn:
- Why providing good customer service is a win-win for customers and companies
- Why customer service technology investments was one of the top five most focused investments companies made in 2015
- Common challenges faced by customer service leaders as they seek to balance customer needs and operating costs
- Why cloud-based SaaS solutions are targeted for midsized teams
- Key evaluation areas for choosing the right solution for your needs
The full report is no longer available for complimentary download. See below for more great insights from Forrester:
Forrester’s Predictions 2016: The eCommerce Gap Widens
Forrester’s Top 10 Customer Service Trends for 2016
Forrester Names Zendesk a ‘Strong Performer’ in Customer Service Solutions for Midsize Teams
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