Last week, we released our newest Salesforce app, making collaborations between departments even more beautifully simple! Our Salesforce app is an essential tool for companies working in both Salesforce and Zendesk.
The newest version includes all of the features you are used to (some of these features were improved), while introducing new features that you are sure to love! The latest tip of the week focuses on three of the most useful functions of the Salesforce app:
- Updating Zendesk tickets within Salesforce: Full tickets, including custom fields can now be edited directly within Salesforce
- Updating Salesforce objects within Zendesk: Update a ticket in Zendesk and see the changes in Salesforce
- User syncing: A one way sync of users from Salesforce to Zendesk
Head to the Zendesk forums to learn more