Hoot Hoot fellow Zendeskers! HootSuite is excited to have this opportunity to share with you some of the details on how we use Zendesk to manage our help desk and support activities, right alongside our outreach and community-building activities, all from within the HootSuite dashboard.
Customers have come to expect non-traditional help and support channels, such as Twitter, to answer their questions and resolve their issues. And support departments have had to adapt accordingly to ensure they are prepared to respond to requests coming in from these various channels.
It’s because of this trend that we integrated Zendesk into the HootSuite dashboard last year. This integration has allowed many resource-constrained organizations to manage support and outreach without having to bring on additional staff. Or, at the very least, minimizing the need for additional staff by providing a simpler and more efficient way to manage the two in tandem.
We are always looking for ways to improve our help desk and support department as Zendesk has updated its offering with additional functionality and feature enhancements, we have taken advantage and added these features directly into HootSuite for our users to enjoy.
We encourage you to check out all the ways you can use Zendesk and HootSuite for your support and help desk activities, as well as for outreach and community building. Head over to HootSuite.com for more information and to learn more about the many great tools available to help with your support and community-building activities on the social Web. You will find great case studies, info sheets, and other materials to help you become familiar with the many ways HootSuite can benefit your organization.
And stay tuned for more announcements from HootSuite and Zendesk in the near future: Some exciting things are on the horizon. Happy Hooting!
Find out more about how you can integrate Twitter into your customer support platform by downloading our Tips for Providing Great Customer Service on Twitter.