Like most of the US, we’re closely following the NFL playoffs. Yesterday’s amazing one-play overtime win by the Denver Broncos–an 80-yard pass by Tim Tebow to Demaryius Thomas–caught our eye, not only because we love a great underdog story, but hey, they’re a customer of ours! In the same way they’re scoring touchdowns on the field, their organization works hard to score points with their fans and customers.
When a team’s as exciting as the Tebow-led Broncos have been this season, tickets are tough to get and fans don’t want any website issues when it’s crunch time. Find out how the Broncos’ IT organization uses Zendesk to “Tebow” tech issues and keep fans happy in our Denver Broncos case study.