Zendesk’s customers serve more than 20 million end users worldwide.
When these end users use a mobile device to access a self-service interface, 43 percent use an iPhone, 26 percent use an Android device, 25 percent use an iPad, and 1 percent use a BlackBerry. The remaning 5 percent use other devices.
Among the tens of thousands of customer support agents that use one of Zendesk’s native mobile support app, our iPhone app is the most popular with 57 percent of all usage for on-the-go support. The Android app is second with 23 percent of usage, and theiPad app is third with 18 percent of usage. Meanwhile, Blackberry just makes the list with 1 percent of usage.
These are some of the trends that we are highly interested in monitoring, and we will continue to do so over the next several months.
Only Zendesk offers full-fledged help desk mobile apps for customer support agents right out of the box, allowing support agents to handle customer service through their iPhone, iPad, Android, or BlackBerry devices, emails, tweets and the like.
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To learn more about our different mobile applications visit www.zendesk.com/mobile. You can start a free Zendesk trial from within the mobile application, or at www.zendesk.com/signup.