The other day somebody asked for my advice on a good ITIL v3 upgrade course. I’m the wrong guy to ask about that, but of course he couldnt know that. To explain why I need to talk a little bit about one of my hobbies, scuba diving.
I scuba dive in my spare time and have a PADI certification. Actually I’m a Rescue Diver, which means that I’ve first taken an Open Water Course, then an Advanced Open Water Course and then a Rescue Diver Course. Total cost approx. $2000. And I could continue the courses: becoming a Dive Master, an Assistant Instructor, a Master Scuba Diver and so on. You get the picture.
The courses are a lot of fun, and there’s a good deal of hands-on training. First time you descend to 30 meters below (in the dark Nordic seas) and suffers from the Martini effect it’s good to have a trained professional with you. But part of me is also skeptical about the courses and their costs. For every one good thing you pick up, there are 10 things you will never need. Or when you need them youve forgot everything about them. A large ingredient in the courses are preparations for multiple-choice questionnaires. This only serves for certification and preparation for the next level. You will rarely learn anything from it. And beside a good deal of hands-on, there’s still too much classroom training. It seems like PADI somehow have to justify the price of the course by spending a lot of time on theory. Everybody, including the instructor, are only thinking about getting it over with, so you can suit up and get in.
From my perspective PADI and ITIL training are very similar apart from three things:
1) the ITIL training scheme is much more complex
2) There’s no hands-on in ITIL training
3) ITIL training is never ever any fun.