Join the Zendesk Team

April 1, 2009

Zendesk is seeking dynamic individuals who are committed to quality, customer satisfaction, innovation and creative thinking. Join our team and help expand our presence in the customer support marketplace.

Rubyist Wanted

We’re looking for a Ruby (on Rails) developer extraordinaire. The ideal candidate is a pragmatist who enjoys turning complexity into well structured, scalable and maintainable solutions. You understand the importance of keeping things clean, and know what works and what doesn’t.

Ruby Loving Systems Engineer and Administrator

We’re looking for a very experienced Linux (Gentoo) systems administrator with deep insight in automating, building and maintaining a scalable infrastructure. Your work will involve benchmarking, configuring, scaling and improving search indexes (Sphinx), caches (Memcached/Varnish), databases (MySQL) and email services. You have prior experience from high volume setups, handling large amounts of data.

Zendesk UI Master

We’re looking for a UI developer, whose number one priority is to keep the Zendesk user experience pleasant and hassle-free. This includes initiating, suggesting and spearheading major UI refactorings for cleaner and more intuitive user experiences.

For all positions

Zendesk offers competitive compensation, vacation, medical and dental coverage, life and disability insurance, stock options and 401k. We are located across from South Station in Boston (MA), and convenient to the Orange, Red and Green lines. Applications to jobs@zendesk.com. Full job descriptions below the fold.

Full job descriptions:

Rubyist Wanted

We’re looking for a Ruby (on Rails) developer extraordinaire. The ideal candidate is a pragmatist who enjoys turning complexity into well structured, scalable and maintainable solutions. You understand the importance of keeping things clean, and know what works and what doesn’t.

You have prior team lead experience, and have the ability to wear any hat ranging from developer to architect and mentor. You have firm beliefs on agile software development methodologies and act on those. You are a team player who takes initiative, executes and stays on target until you’ve crossed the goal line.

You are confident with *nix and open source databases, and have extensive experience with at least a few of the following technologies (or strong desire to work with them): Memcached, Git/Github, Sphinx, Nanite/RabbitMQ, TMail, authentication mechanisms (OAuth, OpenID etc.), Amazon EC2/S3.

It’s a strong bonus if you can provide code samples of your work, preferably from existing open source projects.

Ruby Loving Systems Engineer and Administrator

WWe’re looking for a very experienced Linux (Gentoo) systems administrator with deep insight in automating, building and maintaining a scalable infrastructure. Your work will involve benchmarking, configuring, scaling and improving search indexes (Sphinx), caches (Memcached/Varnish), databases (MySQL) and email services. You have prior experience from high volume setups, handling large amounts of data.

You are pragmatic and flexible team player, who will be working close with the development team in terms of investigating and testing potential platform components. You understand the importance of keeping things clean and tidy and have a methodic approach to troubleshooting and benchmarking. Ruby skills are a must.

Other than Linux and MySQL you have experience with at least a few of the following technologies (or a strong desire to work with them): Ruby on Rails, Memcached, Git, Sphinx, shell scripts, monit, RabbitMQ (or other MQs), SpamAssassin, Exim, Nginx, Mongrel, Apache, Phusion Passenger, GFS, Amazon EC2/S3, SSL, Varnish, Xen, Rake, deployment and automation tools (Capistrano/Chef/Puppet).

A lot of decisions will be based on your recommendations and it is thus vital that you bring a lot of experience.

Zendesk UI Master

We’re looking for a UI developer, whose number one priority is to keep the Zendesk user experience pleasant and hassle-free. This includes initiating, suggesting and spearheading major UI refactorings for cleaner and more intuitive user experiences.

You’ll be working with a world class team on a product that is renowned for putting usability first.

You have some prior work which you’re very proud to show us and a deep understanding of web application usability, combined with a strong graphic flair and visual consistency. We’re looking for candidates that also have a way with words and flow, and a knack for reducing the complex to the bare essentials. Of course you live and breathe Photoshop, CSS and HTML, and understand and rely on the UI offerings available using AJAX and Javascript. Knowing your way around Rails views is a nice plus.

As the rest of the team, you take pride in clean client markup, and understand that the real world consists of a plethora of browsers and “standards” (i.e. test, test and test). And it goes without saying that you can multi-task and prioritize. You do what you say and say what you do.