Mobile Support Gets More Powerful With Our New iPhone and iPad Updates

May 24, 2011

Today, Zendesk is happy to announce new releases of its Zendesk for iPad and Zendesk for iPhone apps. These updates make Zendesk’s mobile strategy even more powerful by providing support agents with the greatest flexibility in viewing, updating, and managing support requests anytime, anywhere. Given the fact we’ve witnessed 100,000 Zendesk mobile help desk software app downloads, it’s clear that mobile applications for business are a powerful force that cannot be ignored.

Our mobile apps support some of the most popular smartphones and tablets on the market, including iPhone, iPad, Android, and BlackBerry. Here’s a look at the total breakdown of Zendesk’s mobile app usage:

  • 57 percent on iPhone
  • 24 percent on Android
  • 18 percent on iPad
  • 1 percent on BlackBerry

Meanwhile, close to 25 percent of all Zendesk agents are using the iPhone app and 10 percent are using the iPad app. To put some perspective on that latter percentage, more than 4,000 agents have begun using our iPad app since mid-February, when we first released it. That is an amazing adoption rate. Mobile apps in the business sphere are not going away.

Mobile Help Desk Software Statistics

Since February, Zendesk has also seen a large increase in the usage of its mobile apps:

  • Zendesk for iPhone usage grew 22 percent
  • Zendesk for Android grew a whopping 122 percent

Learn more about our latest versions of Zendesk for iPhone and iPad, such as how you can apply macros, take photos from within the app in order to create a new ticket, requester/CC editing, and our TextExpander Touch integration here.

To learn more about Zendesk’s mobile help desk software applications visit www.zendesk.com/mobile.