We’re back with four great new integrations to help improve your Zendesk experience! As always, check out the Zendesk apps marketplace for more ways to improve your Zendesk experience.
TeamViewer is the all-in-one software for remote support and online meetings that gives you access to remote maintenance, spontaneous support, access to unattended computers, home office, online meetings, presentations, training sessions, and team work. With the TeamViewer app for Zendesk, you can create a remote support session directly from your tickets in Zendesk. Simply click a button to generate your pin and insert the created link into the ticket. Once the customer goes online, he will appear in your TeamViewer Service Queue. No need for sending an install file or exchanging session numbers; you can initiate your remote session from one interface!
Rekord is smart voice integration for Zendesk tickets. Rekord integrates seamlessly with your contact center to connect inbound/outbound telephone calls to Zendesk tickets. From within Zendesk, easily assign a call to a particular ticket, or the current ticket in view. If a ticket doesnt already exist, have Rekord automatically generate a new ticket from the call for you. Rekord works with your existing PBX infrastructure so theres no need to worry about what platform you are using.
Teamwork Project Manager is an easy to use teamwork and project management software that helps your teams work together more productively online. With the TeamworkPM app for Zendesk, you can easily create or attach a task to a Zendesk ticket in TeamworkPM, log time against a task, and even mark tasks as complete or re-open them with a single click; all without ever having to leave Zendesk.
DataBliss taps into millions of Twitter users timelines and Facebook streams and extracts consumer behavior attributes such as places from check-ins, brand mentions, professional skills, fan page comments and much more. If a Zendesk user has a Twitter handle associated to their profile, DataBliss will automatically display what it can about the user and present that on the Zendesk ticket.
Looking to integrate Zendesk with your sales tools? Check out our guide to integrating Salesforce and Zendesk.