Not Just Another Enterprise Suit

August 2, 2011

Less than four years ago, we ignited a revolution in customer service by democratizing the help desk. Because of that, today more than 10,000 small and medium-sized businesses in 100 countries can testify to how transformative Zendesk has been to their customer engagement and support.

We launched Zendesk because we wanted to give customers and customer support teams an entirely new and improved experience. We wanted to streamline help desk systems, move them to the cloud, and bring never-before-seen transparency and openness to the customer engagement process. Our mission continues to be to empower users, eliminate the dreaded learning curve and offer the ability to support customers where they prefer, on the Internet and beyond. Supporting any type of conversation, anywhere.

Today, we further that heroic mission with the introduction of our Zendesk Enterprise plan.

Some of you might be surprised to learn that we have customers with more than 1,000 agents, who provide global support, in several languages, for many different brands, products, and services. These kinds of organizations have significantly different needs than a 10-person startup or an SMB. But they nonetheless strive after the same core values that make the startup or the SMB choose Zendesk: customer enlightenment and help desk bliss.

And so today, we launch the Enterprise plan, which provides several compliance, security, and administration enhancements that go beyond what is offered on our current plans, plus some unique new features for managing multiple brands and knowledge bases all from within the same help desk. An intriguing element to the new Enterprise plan is that we will allow EVERYBODY in the organization to access and collaborate on tickets FREE OF CHARGE. We only charge for seats that have direct customer contact. Many of these new features will bring an all-new level of sophistication to Zendesk, but not at the price of openness and authenticity.

We believe we can look great in a suit, all the while keeping Buddhy very close to our heart.

You can learn more about our awesome new Enterprise plan in this blog post and on this exquisite landing page.

Cheers to our debut in the Enterprise. Love your help desk.

We know. It's a lot to take in.

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