Global Help Desk: Multiple Languages and Time Zones Simultaneously

October 26, 2009

A frequent feature request from our globally operating customers was the ability to work within multiple time zones and languages simultaneously. And in the Plus+ plan released in August, we delivered that functionality.

Time zone

Your Zendesk can be set up with a default time zone for the help desk, while users and agents can set their own time zone according to location. Notifications and events in the event log will then be displayed relative to the time zone of the user reading the message log or receiving the email. A comment posted by a support rep in San Francisco at 9:05 in the morning will for the customer in Munich, Germany, appear as a comment posted at 18:05 local time.

Zendesk language chooser

In Zendesk you can set up the customer facing portal in a language of your own choice. Zendesk supports more than 30 languages including double-byte languages such as Chinese and Japanese. Plus+ plan customers have the more advanced ability to support multiple languages simultaneously. The Administrator sets which languages are available to customers and they’ll be able to change the language according to their preferences.

The full list of supported languages is: Arabic, Bulgarian, Croatian, Czech, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish and Vietnamese.