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Zendesk + Ultimate: Setting a new standard of service with AI agents
Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market.
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5 ways WFM for agents is great - explained by a former agent
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It’s simple: when you need them, you really need them. That’s why we are excited about…
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