The email channel probably handles the majority of your customer support requests. You may have one, two, or multiple email addresses where your customers contact you. With support addresses, you can configure and define what email addresses you have forwarding into Zendesk so that you can ensure that your outgoing ticket notifications are coming from the same email address.
But what if you don’t always want Zendesk to send out messages using the same support address as your customer used initially? What if you want to use a specific sending email address to handle some, or all, of your ticket notifications?
In this tip of the week, I’ll show you how to configure your support addresses and email forwarding to accomplish this!
Head to the forums to learn more