It might seem a little scary out there in customer service land. Even the best support infrastructure is going to encounter tickets that dont seem to fit into the normal workflow. It happens.
Dont be afraid! Put your top agents on the case, learn from these experiences, and do your best to be prepared for more troubling tickets. Because there will be more.
Weve collected some of the most frightening stories to let you know youre not alone and every ticket can be solved, no matter how scary it appears to be.
Be prepared for anything, read The mysterious case of ticket X