SnapABug Integrates Visual Customer Support

December 17, 2009

Snapabug integrates with Zendesk

Anyone who focuses on customer service is a friend of ours, which is why we’re particularly pleased to announce that SnapABug has developed an integration for Zendesk, alongside SalesForce, PivotalTracker, and FogBugz.

Reinforcing the truism that “A picture is worth a thousand words”, SnapABug leverages screen captures for visual customer support that improves customer satisfaction. This service is useful when the most effective way to describe an issue is to submit a screenshot. SnapABug makes this possible by providing customers with a dropbox that pops up and lets the user submit a ticket directly into Zendesk – including a screenshot of what is currently on the page.

You can follow the instructions on how to set up the integration at SnapABug’s web site and in our support forum.

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