Customer service in a noisy, social world [infographic]

June 5, 2014

Did you realize that almost 40% of customers already use social for customer service? And over 68% of businesses say social is a necessary service channel?

In the infographic below, our friends at Five9 and ICMI highlight startling findings like these and provide great tips on caring for your customers via social media.

The infographic illustrates a clear fact: Today, social customer service is a must. If you’re curious about ways to provide excellent customer service via social channels, check out “Providing Great Customer Service Through Social Media,” which includes specific tip sheets for using Facebook and Twitter for customer service.

Social Customer Care Infographic by Five9
Social Customer Care Infographic presented by Five9