Many of the IT management best practices are firmly rooted in common sense. However, all those processes—like problem management, change management, and request fulfillment—can be challenging to implement.
Thats where ticket forms can come to the rescue. With just a few custom fields in Zendesk, you can have forms for each of these processes so you capture the right information and everything is streamlined, putting you and your IT team ahead of the game.
Aprill Allen, a.k.a. The Knowledge Bird, is passionate about knowledge management and IT service management. Shes a consultant to Zendesk and a frequent contributor to our blog, forums, and other content.