Are you making the most of your phone channel? There could be some easy ways for your team to improve the customer experience - without hiring more agents, completely overhauling your workflow or investing in new software.
Join Emily Vince, Talk Product Marketing Manager, and Caroline Kello, Talk Product Manager, for a discussion around creative ways to improve customer experiences over the phone.
They'll discuss how you can:
- Offer phone support when and where your customers need it
- Manage call volume without hiring more agents
- Introduce new features, like callback from queue and text messaging
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