SupportAwards, Small Business Web, Other Weekend Tidbits

July 31, 2009

From August 1st you can nominate a company or support agent for outstanding customer support or service by filling out the nomination form at the 2009 Support Awards web site. The winner will receive the coveted R.E.C.S.S. (Recognition for Excellence in Customer Support and Service). SupportAwards.org was established to give recognition to Customer Support/Service departments and representatives across the world

In other news, Zendesk has joined the Small Business Web. The Small Business Web is a movement to bring together like-minded, customer-obsessed software companies to integrate their respective products and make life easier for small businesses. It was founded by Freshbooks, MailChimp, Shoeboxed, Outright and BatchBlue Software.

Zendesk swag has been reviewed again. This time by Zendesk follower and Cloud Avenue reporter Ben Kepes. Fortunately Ben has a lot of “hot” things to say about our tee v1, but on the “not”-side he also observes that “The color is a little *ahem* bright”.

Finally ReadWriteWeb took the integration of Get Satisfaction, Atlassian JIRA and Zendesk for a spin: “Customer service reps, it’s your lucky day. It just so happens that three of the top Web-based support applications — ticketing system Zendesk, issue tracker JIRA, and customer service platform Get Satisfaction — are now integrated.” Read the full article here.

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