A little-known fact: doodling helps you pay better attention. It’s probably safe to say that doodlers also have more fun. This month we’ve got something extra special in Zendesk Labs—call it a Halloween treat. The Doodle App allows agents to draw doodles while they work and attach them to tickets. But that’s not all. We’ve also got four powerful new integrations to enable more transparency and shared data between the systems you use most, and to help further expand your channel offerings.
Volusion by Cloud Elements
Volusion is the leading provider of e-commerce solutions and services for small and medium businesses. The Zendesk Volusion App is brought to us by Cloud Elements and gives your Zendesk agents access to customer contact and order information from Volusion when viewing Zendesk tickets. Help minimize time wasted by searching for customer information in two systems and centralize all information your agents need in a single screen.
EasyContactNow helps to enhance the Zendesk user experience by offering a hardware-agnostic voice communication channel that helps maximize agent productivity. With the built-in Zendesk app, your agents can easily place calls, view information about customers who call in, and automatically generate tickets when a call is answered. You can even enable voice recording and have recordings attached to Zendesk tickets for a complete audit trail of all conversations.
Microsoft Dynamics CRM 2015
The Microsoft Dynamics CRM 2015 integration by eOne Solutions supports the latest version of Microsoft Dynamics CRM 2015. With this integration, you can close the loop between sales and support by giving visibility into customer information and support activity between Microsoft Dynamics CRM 2015 and Zendesk. View CRM information alongside your Zendesk tickets, and the Zendesk tickets on your different entities in CRM, to empower both teams with a complete picture of your customers.
EZ Texting enables you to quickly and easily set up SMS as a channel for Zendesk. Handle two-way SMS communications and allow for your customers to text a number directly for support. Handle all of your SMS conversation via Zendesk tickets and enhance the ways your customers can reach you.
Plus, new in Zendesk Labs:
Zendesk Labs is a testing ground for some cool experimental tools put together by the Zendesk development community. While they are subject to change and have various levels of support, they do provide some pretty cool features that may someday make it into the marketplace as official apps. Make sure you read over the disclaimer when installing the app!
- Doodle App – A fun sidebar app that lets you draw little doodles and attach them to tickets as an image when you’re done!
Head over to the apps marketplace to see all our apps and integrations