Editor’s picks
The AI-powered future of CX and EX is here
Customer service
What is a call center?
Customer experience
Sales CRM
How to write a sales email
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Best practices
Article
1 min read
What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
Article
13 min read
Offboarding: Definition + how to offboard an employee
Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.
Industries
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Podcast
1 min read
Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity
Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
Tools and media
Podcast
1 min read
AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
Article
1 min read
Top customer experience podcasts
Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.
Executive insights
Article
Top 6 reasons to attend Zendesk Relate 2024
The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.
Article
5 min read
Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Guides, research, and more
White Paper
4 min read
Optimizing service efficiency: A guide to Zendesk workforce engagement solutions
Learn about Zendesk's Workforce Management (WFM) and Quality Assurance (QA) key features and how they can help improve your customer service operations.
Popular guides
Want to take a deeper dive? Choose a topic.
Latest stories
Article
1 min read
What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
Article
13 min read
Offboarding: Definition + how to offboard an employee
Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.
Article
1 min read
Workforce scheduling: What it is and how to hone it
A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.
Article
9 min read
Automated quality management (AQM): The complete guide
Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.
Article
11 min read
What is employee development, and why is it important?
What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…
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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.