Meet the star of Zendesk’s new video

If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our

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by Jade Chen

Buy good underwear, focus on your customers

Recently, the Zendesk video team produced a customer story focused on Zendesk in retail. Initially we weren’t sure how best to make the video. The challenge we faced is

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by Matthew Latkiewicz

Behind the scenes of the new Zendesk demo

Matthew Latkiewicz, Creative Manager of the Zendesk video team, sat down and answered a few questions about how his team put together our new product demo

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by Suzanne Barnecut

Michael Jackson or Ben and Jerrys: Which would you choose to stop a zombie takeover?

With the zombie apocalypse safely behind us, we can all breathe a sigh of relief and crawl out of our respective panic rooms. Now its time to turn to the judges and see which company produced the best zombie video

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by Ethan Kanat

Zombies discover new way to expand knowledge base: Braaaaaains!

If movies like Zombieland, World War Z, and Die You Zombie Bastards! have taught us anything, its that the zombie apocalypse is probably going to happen any day now. Any tech company worth its salt

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by Ethan Kanat

The next big thing in customer self-service: Help Center

Zendesk has always believed in the power of customer self-service. Today, were happy to introduce our new Help Centeran all-in-one knowledge base, community, and customer portal built right into your Zendesk.

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by Stephanie Zou

A support app optimized for couches and mountains

At Zendesk, weve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone

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by Stephanie Zou

7 effective keys to transforming the customer experience

Creating a great customer experience can seem like a daunting task. Everyone wants to do it, but where to start? What are some of the effective strategies companies have implemented to become more customer-centric?

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by Monica Norton

Scaling Customer Service: 5 Secrets from Airbnb

A solid relationship with your customers is a lot like a romantic relationship. There are many stages, and each stage is very important

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by Jamey Austin

The new Zendesk for Salesforce integration is here

According to the Frost & Sullivan whitepaper, Service and Support at the Speed of the Customer, the gains in customer satisfaction and customer loyalty brought on by customer service agents armed with the correct information at the correct point in the interaction lead directly to increased revenues

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by Stephanie Zou

The new Zendesk: beauty

Customer service isnt easy. This truth was a major motivator behind creating the new Zendesk. While we cant make it easy, we did make it easier

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by Jessica Greene-Pierson

Video: tips for effective self-service communities

Self-service communities help customers find the information and answers to their questions themselves, and keep them engaged with your company and one another

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by JD Peterson

Our CEO Sits Down with Founderly

Ever wonder what this Zendesk thing is all about, or how we got started? Our CEO Mikkel Svane sat down with Founderly this past November to talk about his journey from idea to present day, which conveniently doubles as an in-depth company history. He then waxes poetic on Zendesk’s involvement in the early days of […]

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by Dave Mongan

Customer Hacks: Siri and OS X Support Bar

Our customers are continually doing cool stuff with our product that enhances their lives and that of their customers. Our whole goal is to make peoples lives easier, from the agent to the end user, so we really geek out when we see this kind of stuff. Here are two recent examples were excited about: […]

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by Dave Mongan

Happy Holidays 2.0, Zendesk presents its second annual holiday video special

Zendesk would like to wish all of our wonderful customers, partners, colleagues and friends a happy, safe and fun holiday season. To celebrate another great year, and as part of our recent pledge to raise $1M for the UCSF Benioff Childrens Hospital, we’ve created our second annual holiday video special for you. A spoof in […]

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by Matthew Latkiewicz

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Tag Archives: video

Meet the star of Zendesk’s new video

Buy good underwear, focus on your customers

Behind the scenes of the new Zendesk demo

Michael Jackson or Ben and Jerrys: Which would you choose to stop a zombie takeover?

Zombies discover new way to expand knowledge base: Braaaaaains!

The next big thing in customer self-service: Help Center

A support app optimized for couches and mountains

7 effective keys to transforming the customer experience

Scaling Customer Service: 5 Secrets from Airbnb

The new Zendesk for Salesforce integration is here

The new Zendesk: beauty

Video: tips for effective self-service communities

Our CEO Sits Down with Founderly

Customer Hacks: Siri and OS X Support Bar

Happy Holidays 2.0, Zendesk presents its second annual holiday video special

Most Popular

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