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What’s Good: Content Blocks

With content blocks, you’ll be able to capture things like common troubleshooting steps, rules & regulations, disclaimers etc. and then insert into multiple articles and across multiple help centers

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The Zendesk omnichannel approach

  When it comes to support, customers expect an open invitation. With Zendesk, you can give…

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Meet Answer Bot®

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

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Skills-Based Routing in Zendesk Chat

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…

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Roles in Zendesk Chat

With roles and permissions, managers can create new roles for their agents and control what they…

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Support and Chat

Learn how Support and Chat can be used together to create and effortless, cohesive experience for…

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Customer satisfaction surveys in Zendesk Support

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

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Ticket Forms in Zendesk Support

Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…

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