It’s crucial that your live chat goals align with your business objectives. You don’t want an opportunity to slip by, so here are five business goals that can be supported (and more achievable) by offering live chat

For retailers, holidays are serious business year-round. Our analysis of Zendesk customer data reveals can't-miss insights.

It's not always easy to tell if customer service representatives are happy or not, but agent satisfaction surveys and agent performance metrics can help.

Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around.

For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.

Phone apprehension is on the rise. We tell you how to banish that sense of dread—and your sweaty palms.

What can an NPS survey tells you about your customer experience?

Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?

Customers expect a certain level of transparency when they submit questions, but for growing a company, providing reliable and consistent service can be difficult

When designing your knowledge base, it’s important to keep discoverability and simplicity top of mind. The best knowledge bases are intuitive, accessible, and simple. Read on for knowledge base design best practices.

In this post, we’ll share how you can stand out from the crowd with a better online experience for your customers

Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions is almost impossible

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an ideal workflow

This Zendesk tip of the week looks at agents logged in and agents serving to measure agent productivity.

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in wait times.

Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google Sheets, and the Google Apps Script

This Zendesk tip of the week is especially useful if you are trying to see how many tickets are directly linked to the JIRA issues

Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made to work in harmony with the others so that you can create the strongest spaceship—or ticketing system—you can imagine. In today’s Fine Tuning discussion, I’ll walk through some key features, or building blocks

This Zendesk Tip of the Week will help you transition from Web Portal to Help Center

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk ticket

If you aren’t yet using a rich text editor in your Zendesk but you still want to embed images, this tip on markdown embedded images is perfect

When the About field is set correctly, it allows you to categorize the topics your customers are asking questions about. This, in turn, can help speed up ticket

This Zendesk Tip of the Week covers best practice for altering custom ticket fields in your Zendesk.

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask to create an efficient communication channel