Admin Tips
Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)
This Zendesk tip of the week looks at agents logged in and agents serving to measure…
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Article Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA
This Zendesk tip of the week is especially useful if you are trying to see how…
Article Tip of the week: A guide to Help Center for Web Portal users
This Zendesk Tip of the Week will help you transition from Web Portal to Help Center
Article Community Tip: How to set a reminder on a ticket
Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…
Article Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
Article Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article Community Tip: Set up Zendesk ticket threshold notifications for email and Slack
Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…
Article So you want to build an app?
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…
Article Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…