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6 min read

Is "make customers happy" a real business plan?

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…

Article
3 min read

Why delighting customers doesn't pay

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…

Article
4 min read

Best books to step up your customer service game in 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…

Article
3 min read

From EMEA to AMER to the world: The Zendesk customer service startup story

What up-and-coming startups can learn from the Zendesk founders' experience.

Video
1 min read

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

Article
1 min read

Tip of the week: tips on Zendesk Voice from Zendesk Support

At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…

Infographic
1 min read

There's a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

Article
6 min read

5 ways to add meaning to your customer data

You have a lot of customer data in your Zendesk...so now what? Unless you know how…

Article
7 min read

What is Net Promoter Score? The complete guide to calculate and use NPS

Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.

Article
1 min read

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

Article

Tip of the week: improve your Help Center with dynamic content

In the latest tip of the week, I'm going to show you how to create a…

Article
4 min read

Apps every SaaS company needs

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…

Article
3 min read

Helping HR create strong relationships

Good customer service applies to any department, and it encourages the kind of interactions that help…

Article

Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…

Article

Tip of the week: agent collision detection

Agent collision detection is a feature that alerts your agents when another agent is viewing and…

Article
2 min read

Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

Article
1 min read

Forrester Names Zendesk a 'Strong Performer'

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…

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