Article
Latest stories
Article
6 min read
Is "make customers happy" a real business plan?
Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article
4 min read
Best books to step up your customer service game in 2015
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
Article
3 min read
From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
Video
1 min read
Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Infographic
1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Article
7 min read
What is Net Promoter Score? The complete guide to calculate and use NPS
Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.
Article
1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article
Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article
4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article
Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
Article
Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.