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Startup Central — Tips for leading with compassion with Bunch.ai and monday.com Article

Startup Central — Tips for leading with compassion with Bunch.ai and monday.com

How managers can lead with compassion during difficult times.

Reimagining the future of retail Article

Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’ Article

The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’

A few months in to what remains a very strange way of living, we know a…

The bright future of generalists in the workplace Article

The bright future of generalists in the workplace

How people think, in terms of how we use our brains, has changed a lot in…

Embracing change: Build, test, and adapt in a sandbox environment Article

Embracing change: Build, test, and adapt in a sandbox environment

The world will keep changing, and now is the time to embrace it. Change can be…

6 contact tracing best practices—and how technology can help Article

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

What’s my job again? On returning from parental leave Article

What’s my job again? On returning from parental leave

The first time I left on parental leave, my company had just been acquired. As a…

How to connect with your silent customers Article

How to connect with your silent customers

Most customers don’t leave feedback. Some research shows that, in fact, 85 percent of customers won’t…

Personalize outreach at scale with sales engagement automation Article

Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell

Integrations abound Article

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Building empathy with your customers Article

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

Work smarter: Live chat best practices Article

Work smarter: Live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

Zappos’ ‘Customer Service for Anything’ is a very human experience Article

Zappos’ ‘Customer Service for Anything’ is a very human experience

As an extrovert, I’ve been struggling with a lack of social interaction while working from home.…

Trustpilot goes all in on self-service and gets results Article

Trustpilot goes all in on self-service and gets results

Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability

Finding solace as we face uncertainty and ambiguous loss Article

Finding solace as we face uncertainty and ambiguous loss

In the first months of winter, we knew who we were. Most of us were barely…

Use group messaging to deliver great customer experiences Article

Use group messaging to deliver great customer experiences

Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S. Article

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.

Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help Article

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help

Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.

Stop for a CX moment—actionable advice from industry leaders Article

Stop for a CX moment—actionable advice from industry leaders

As we gradually adjust to the nuances and complexities of this “new normal”, businesses are focusing…