Latest stories Page 13
Following these standard email etiquette tips can improve the chances of engagement with your message
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Learn how a digital customer engagement strategy can help your business create better customer relationships and boost your bottom line
According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Parents: What we are being asked to do is not humanly possible. There is a reason…
Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions
In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…
“People used to go to the mall for fun? That’s weird.” This was from my daughter,…
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start with Customer Satisfaction surveys?
And just like that, the world was different. Enter, a fearsome illness that can only be…
Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.
Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships