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6 min read
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
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5 min read
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
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3 min read
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
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4 min read
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
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4 min read
The season of giving new integrations
Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
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2 min read
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
Article
11 min read
5 steps to move from email to Zendesk
Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.
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6 min read
Making work from home sustainable
Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.
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4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.
Article
5 min read
Here's how customer service teams are actually using AI
From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers
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4 min read
Retain your customer base through a recession
During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.
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5 min read
Thankful for new integrations
Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
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4 min read
Using AI to turn your service team into inside sales reps
Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.
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1 min read
Our North Star
In the 15 years since its founding, Zendesk has been a leader in product innovation and…
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4 min read
Make the holiday shopping season merry with great retail CX
The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.
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