Article
Latest stories Page 17
Article Change management communications: 6-step guide
Learn how to communicate effectively and empathetically during times of organizational change
Article 11 customer loyalty program examples that work
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Article Shannon Weber on how to show up for others in hard times
When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…
Article The top call center tips for beginners or experts
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
Article Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Article All aboard the integration train
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Article The brave new world of virtual volunteering
The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Article Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
Article 5 steps to reducing friction in customer support
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Article 4 basic principles of change management for successful organizational change
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
Article Guide to customer churn rate
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
Article Building great customer experiences with Zendesk and AWS
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
Article Bringing empathy to product design
There’s never been a better time to understand our customers. We have access to gazillions of…
Article Tips for boosting your average email open rate
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
Article 4 customer engagement metrics and how to measure them
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
Article What is change management?
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Article Metrics & KPIs for measuring change management, according to 2 change leaders
Your guide to change management metrics and KPIs.
Article How to build an email list
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Article Make a change management plan: the expert’s guide to how and why
Learn why change management matters to employee morale and successful business changes
Article Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention