Article

Beyond vanity metrics: 3 data points to fuel growth

Last year, we set out to answer a notoriously difficult customer service and experience question: “Does…

Customer loyalty is great, but what about loyalty to customers?

“Brands need to stop thinking about how customers are loyal to them, but how we are…

Learn from the past and prepare for the future with monthly recurring revenue

Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets

How to handle customer complaints: 10 tips to manage them better

Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

• Customer satisfaction

So you work in customer service: where do you go from here?

Picture it—you sit down at Thanksgiving dinner, and you’re excited to dig into a plate loaded…

The 3 revenue formulas every sales team should know

Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures

Make more sales faster with lead scoring

With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…

How 5 top brands use customer feedback to drive agent performance

There is a human behind every contact center interaction, and it’s the human element that makes…

Say hello to 2020 with new integrations

We've got a great roundup of new integrations to ring in the new year. Read all about them

• Apps & integrations

How to overcome common sales-related customer service challenges

Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

By 2035, analysts expect a primarily digital society

“Digital is changing our entire social contract, the implicit understanding of what our society is based…

Lessons from Reddit: 5 ways businesses can support digital altruism

When it comes to trending stories involving the internet, news about leaked emails, debates about online…

4 factors hindering your close rate

We’ll talk about the four most common factors that hinder close rates and how to eliminate…

Welcome Sell apps to the Zendesk marketplace

With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales

The case for a fragrance-free workplace

It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…

Deep learning vs machine learning: a simple way to understand the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

• artificial intelligence

The power of lead value in sales forecasting

Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue

Why Excel is an ineffective sales tracker (and what to use instead)

It's time to stop formatting endless spreadsheets and invest in a tool that does the work…

5 trends from retail’s 2020 Big Show

In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…