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Article What is a CRM manager, and why are they important?
Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.
Article How to build a sales team: A comprehensive guide
Create a strong sales team for your business to drive revenue and accelerate growth.
Article Sales support: What it is and why it’s important in 2022
Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.
Article Scaling growth at service centers: A CX Moment with Compass
Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.
Article Break-even point | Definition, analysis, and formula
The break-even point is a major inflection point in every business and sales organization. Here’s what it is and how to figure it out.
Article What is customer rapport? (+8 ways to build it)
Establish customer rapport to create stronger connections with your audience and improve retention.
Article Improve customer experiences with AI and conversational service
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Article What is customer enablement and why you need it: A guide
Customer enablement is critical to business success. When you educate and empower your audience, you enhance their experience and create loyal fans.
Article 11 customer retention metrics every support team should track
Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.
Article Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Article How customer success operations improves customer service
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
Article Spring ahead with new integrations
Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
Article What is tech sales, and how do you break into it?
Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.
Article What is the value chain? Value chain definition, model, and examples
The value chain gives you the tools to maximize your company’s value and profit margin by evaluating all business activities.
Article The ultimate guide to sales opportunity management
Opportunity management is the process of tracking sales opportunities as they move through the pipeline. Here’s everything you need to know before you start.
Article What is ACV in sales? ACV vs. ARR (+examples)
Use ACV to measure and understand the worth of your customer contracts.
Article Customer relations 101: A customer relationship guide
Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.
Article The sales engineer career path: A complete guide
Interested in becoming a sales engineer? Here’s everything you need to know before pursuing this career path.
Article Scaling with CX is more important than ever. Here’s how to take advantage
As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.
Article What is business development? Strategy, plan, and skills
Understand business development so you know what your BD department does and how to best use their skills.