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2 min read

Ethics of AI in CX

AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.

Article
5 min read

Reach beyond: A CX Moment with Mizuno

Zendesk spoke with iconic sports equipment supplier Mizuno’s director of customer support about how improving communication between support teams led to better CX.

Podcast
1 min read

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes

Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.

Article
2 min read

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund

Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

Article
7 min read

Words! What are they good for?

In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.

Article
4 min read

Say hello to September integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
2 min read

Improving operations through customer-centricity with Wine.com’s Addie Wallace

In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.

Article
3 min read

Tailscale’s $113M success with Avery Pennarun

Tailscale’s Pennarun shares insights on building a product customers love–not just like.

Article

The next big Zendesk AI drop: A leap into the future of customer and employee experience

Generative AI, intelligent workforce tools, and employee experience are at the forefront.

Article
3 min read

Voice support is as popular as ever. Here’s the newest way to manage customer service calls

Introducing the Zendesk Voice API for seamless customer support.

Article
5 min read

7 ways CX leaders can close the AI trust gap with customers

Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.

Podcast
1 min read

How companies can bolster the well-being of their support teams with Tade Anzalone at Calm

As any support team manager can attest to, the deleterious effects of stress and burnout have…

Article

All about PCI DDS (and why it’s important)

Earning and maintaining the trust of your customers is critical to the success of your business.…

Article
2 min read

LinkSquares’ $161M growth strategy with Vishal Sunak

Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.

Article
5 min read

Shipshape customer service: A CX Moment with Auctane

Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.

Article
7 min read

Don't let these August integrations slip away

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot

Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.

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