Article
Latest stories
Article
2 min read
Multiple products still need to add up to one great experience
As Zendesk invests in new products and features, we try to support complexity without making the agent experience more complicated
Article
4 min read
6 tips to hone your support superpowers
To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support
Article
4 min read
Understanding bot abilities—and limitations
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
Article
4 min read
Raising the bar: 4 more leaders in customer service
We've recognized support leaders from four of our customer stories to highlight how they're raising the bar as customer service leaders.
Article
4 min read
Scaling and sustaining your customer service organization
Our advocates have shared a few lessons and solutions that they’ve learned about structuring, scaling, and…
Article
4 min read
Highlight your team’s performance with 7 customer support metrics
By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience
Article
3 min read
Tip of the Week: Auto-assigning Tickets
Today’s tip of the week describes how to automatically route tickets to a particular agent, or…
Article
5 min read
Ethical selling: When does persuasion turn into manipulation?
You don't have to sell your soul to sell your product.
Article
7 min read
Don’t have kids, eat less meat, and other ways to save the world
Whose fault is it that glaciers are melting, oceans are becoming cooler and less salinated, “storms…
Article
3 min read
Zendesk and EU Data Protection
At Zendesk we're expecting 2018 to bring a rush of questions and requests from customers as they build out their own privacy and compliance programs
Article
16 min read
Episode 24: Tasha Eurich on self-awareness
Organizational psychologist Dr. Tasha Eurich wants you to get serious about self-awareness. No, she doesn’t want…
Article
5 min read
Why staffing can make or break your omnichannel strategy
A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels
Article
8 min read
The thrifting trend is making garage sales kinda cool again
There are only a couple things that will get my father to stand in line alongside…
Article
4 min read
Turn messaging hype into reality with conversation extensions
Conversation Extensions give you a powerful new toolkit to create custom interactive experiences that sit on top of the chat window and work across all messaging channels.
Article
4 min read
4 industry leaders on how they use the Knowledge Capture app
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.