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Latest stories
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2 min read
Keep support knowledge fresh and useful
Knowledge is the product that your support team owns and builds every day
Article
17 min read
We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister
Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to…
Article
4 min read
Sales and support: Collaborating to increase growth
Businesses must seek to grow with existing clients and enhance the value of these relationships over time
Article
5 min read
Making the most of an NPS survey
What can an NPS survey tells you about your customer experience?
Article
3 min read
5 benefits of turning know-how into knowledge
To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out
Article
4 min read
How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…
Article
14 min read
"V" in the moment of change: Q&A with diversity and inclusion expert Vernā Myers
Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…
Article
3 min read
Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…
Article
3 min read
The ROI of empowered agents
Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape
Article
4 min read
Sales and support: aligning to improve customer retention
Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition
Article
4 min read
Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Article
3 min read
Save the day with a churn survey
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
Article
5 min read
Pain points of live chat and how to solve them
With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.
Article
5 min read
Mortgage Coach's fast, easy support with Zendesk Chat
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base
Article
14 min read
How to overcome common sales objections for reps
Don’t let “no” get in the way of closing a deal. Learn how to handle common sales objections so you don’t lose a lead to something fixable.
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