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Why customer courtesy matters (and 8 tips on how to nail it) Article

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

What is customer-facing? Everything you need to know about customer-facing roles Article

What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Integrations galore Article

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Startup Central — The human guide to leading remote teams Article

Startup Central — The human guide to leading remote teams

WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.

What omnichannel customer service really means Article

What omnichannel customer service really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

Small but mighty: Booksellers adapt to meet customer demand Article

Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

Everything you need to know about customer value Article

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

Updating “always be closing” for 2020: 10 sales stats you need to know now Article

Updating “always be closing” for 2020: 10 sales stats you need to know now

It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.

Understanding call center burnout Article

Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

The power of a culture built on gratitude Article

The power of a culture built on gratitude

In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…

7 ways to reduce bias in conversational AI Article

7 ways to reduce bias in conversational AI

You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

What are customer needs and how to identify them Article

What are customer needs and how to identify them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups Article

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews Article

A business’s guide to customer reviews

Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

The symbiosis between leaders and managers Article

The symbiosis between leaders and managers

The conventional understanding of the difference between leaders and managers held that a leader is a…

How GiveDirectly grants cash, and the dignity of choice, to program recipients Article

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive Article

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

Startup Central — How CodeSignal is removing bias from the hiring process Article

Startup Central — How CodeSignal is removing bias from the hiring process

When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.