Latest stories Page 9
In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.
Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.
As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.
Build a strategic sales plan for your business to improve team communication and meet sales goals.
As digital experiences advance, protecting your customers' information is critical for maintaining trust.
Cold calling scripts are one of the most useful tools for connecting with prospects in a friendly, productive way. If nerves are high, follow these templates very closely at first.
Facebook chatbots are your secret weapon on Messenger.
Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.
Leverage customer tutorials to educate your audience, create trust, and attract new buyers.
Customer Service Week is the first full week in October that celebrates the teams on the frontlines of the customer journey. Here's how to celebrate.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Gross sales and net sales are two metrics that offer distinct advantages when it comes to gauging revenue. Yet not many people can tell the difference.
Do-not-reply emails can help ease the burden on support reps. But you should proceed with caution.
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
Get ready to take your enterprise sales to the next level.
Provide world-class B2B customer service to build trust and create long-lasting relationships.
Want to know what buyers think of your brand? Here’s how to gauge—and positively influence—customer perception.
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.
A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.