AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
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9 min read
Automated quality management (AQM): The complete guide
Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.
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1 min read
Human customer service: How to leverage AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
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1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.
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1 min read
AI-powered ticketing automation: A complete guide for 2024
Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
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