AI and automation

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1 min read

A beginner’s guide to generative AI for business

Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

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5 min read

Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders

The race for businesses to embrace generative AI is on. IT leaders can stay ahead by avoiding these potential pitfalls.

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2 min read

Get ready for the future of AI in customer experience

Consider this your one-stop shop to learn about AI for CX.

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1 min read

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Help my AI!

Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.

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1 min read

Service desk chatbots: A jump-start guide for 2025

Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.

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1 min read

Chatbot persona: What it is + how to create one

A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.

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1 min read

ChatGPT for customer service: Capabilities and limitations

Learn about the capabilities and limitations of ChatGPT for customer service and how businesses can leverage OpenAI's API.

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2 min read

Ethics of AI in CX

AI ethics act as a safeguard against biases, privacy violations, and unintended consequences that can harm others (and your business). Learn how to use AI for CX ethically.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Report: IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

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5 min read

7 ways CX leaders can close the AI trust gap with customers

Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.

Podcast
2 min read

Democratizing creativity through AI with The New Yorker's Matthew Hutson

While the public is only just now beginning to grapple with the rise of artificial intelligence,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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2 min read

ChatGPT vs. Bard

ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.

Podcast
2 min read

Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra

In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

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5 min read

Why manufacturers must shift gears from product to CX, powered by AI

As the lines between manufacturing and e-commerce continue to blur, discover how AI can help manufacturers up the ante on customer experience.

Podcast
2 min read

Getting personal: How AI will help businesses understand customers better

In the fourth episode of the Conversations with Zendesk podcast, Cristina Fonseca talks about how AI will help businesses understand their customers better, and more.