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5 components of a winning knowledge base article template

The key is to find the right mix of knowledge base article templates for your customer-audience

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A roadmap for corporate social responsibility Article

A roadmap for corporate social responsibility

“No great thing is created suddenly.” That's the principle behind the development of our community programs…

Best books to step up your customer service game in 2015 Article

Best books to step up your customer service game in 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…

Happy Employees Means Happy Customers: Q&A with Dave Murray Article

Happy Employees Means Happy Customers: Q&A with Dave Murray

Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for…

CSM Spotlight: what to consider when going live with Zendesk Article

CSM Spotlight: what to consider when going live with Zendesk

New to Zendesk? Today is your day! Join us for a community discussion of tips and…

Community tip: 11 ways to give customers the love with Zendesk macros Article

Community tip: 11 ways to give customers the love with Zendesk macros

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…

7 tools for amazing every customer, every time Article

7 tools for amazing every customer, every time

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…

10 interview questions for hiring great customer service reps Article

10 interview questions for hiring great customer service reps

Providing memorable customer support sets you apart from your competition. But to make that happen, you…

Announcing the Zen Masters of Customer Service Webinar Series Article

Announcing the Zen Masters of Customer Service Webinar Series

A big part of our mission here at Zendesk is to help our customers provide the…