Be the type of tech support team you want to interact with
The numbers speak volumes: CircleCI reduced its FRT by 78.5% and improved its self-service to ticket ratio by 138%. The team also built an open source integration with Slack that they're willing to share.
So you want to build an app?
Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a discussion where we’ll focus on the Zendesk Apps Framework (ZAF) and the technical aspects of
The Zendesk tool belt is growing!
This month we bring you 10 great new Zendesk integrations and an update to an existing one
Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we’re constantly reevaluating our own internal workflow to be more productive using the tools we already have
Zendesk API v2
YourTrove, an online service for developers, conducted a survey last year asking what they consider to be the biggest pain points in API development
A Closer Look at the API Designed To Make Ticket Sharing a Piece of Cake
Moving stuff around is easy, right? I can move files on my computer into different folders just by dragging them around. In my favorite calendar application I can move events to different dates. I can move the events from my work calendar to my home calendar, or even a shared calendar. Its all pretty easy […]
Zendesk API Integrations Help Blue Mango Learning Systems Save Oodles of Time
Our company is Blue Mango Learning Systems. We are not only Zendesk partners, but also Zendesk users. Zendesk keeps us from letting customer support issues fall through the cracks, resulting in happier customers and a happier business. We find the product’s integrations to where it particularly shines and really saves us a lot of time. Zendesk is great […]