Text support: get it right the first time

February 20, 2017

Including text support as part of your multichannel strategy is a great way to provide better customer experiences, differentiate your service, and make your team more efficient. With text support, your mobile customers will appreciate the easy access to information or help. In fact, 52% of US consumers would prefer texting customer support over their current preferred form of communication.

WeGoLook’s fearless multi-channel approach

February 8, 2017

When deciding which channels to roll out, “it comes down to what’s most appropriate for the customer, as well as their urgency and need,” Knoll explained

Channel changes score high with Ditzo’s online insurance customers

January 26, 2017

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a surprising one. It might even be called revolutionary

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

September 14, 2016

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

3 ‘must-haves’ for building long-term customer relationships

August 24, 2016

Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your business and continue with each interaction. That includes everything from

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

Welcome to customer messaging at scale: Introducing Zendesk Message

April 12, 2016

For the last year, we’ve been taking a deeper look at how to create the best customer service software for the messaging channel, leading us to today’s announcement during the 2016 F8 conference.

Retailers connect on all the right channels

March 25, 2016

Innovative brands know that some channels serve customers better than others. These retailers share why multi-channel support means choosing only the best channels for their customers