Why it’s worth having your own branded community

November 13, 2017

There are many surprising benefits to hosting a branded community including better SEO, knowledge sharing, customer engagement, and more.

Everything you need to know before launching your community

July 21, 2016

We all belong to communities. Some are small and intimate, like our families. Some are massive and managed digitally, like LinkedIn. Regardless of their shape or size, these

Tip of the week: Notify customers of a post or comment converted into a ticket

March 29, 2016

One of the coolest features in Zendesk Community V2 the ability to create a ticket from a post or comment, and that’s what we’ll talk about in this tip of the week

Community Tip: Show customer love by sending a personal follow up

March 8, 2016

This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with customers after a certain amount of time

Finding what matters: How Tile zeroes in on the customer voice

March 3, 2016

Wouldn’t it be great if we never left our keys in the back of an Uber or our wallets behind at a restaurant? It can be hard to keep track of the little things in life, even when the little things are indispensable

3 most popular community tips

February 9, 2015

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked our customers to pick their favorite

CSM Spotlight: how Zendesk uses Zendesk for support, part 2

June 26, 2014

Ever wonder how Zendesk uses Zendesk internally?

Community tip: The fab five for customer satisfaction

March 31, 2014

Five fabulous customer tips on customer satisfaction.

Six questions to ask before setting up your community

August 15, 2013

Before you throw open the doors to your user community, there are a few things to do and think about.

Tip of the Week – Using Topic Suggestions to Increase Ticket Deflection

March 2, 2012

Providing self-service resources is one of the best ways to increase customer support efficiency. We refer to it as “ticket deflection,” because it reduces the number of tickets users submit. (Clever, isn’t it?) In this week’s tip, Anton explains how to implement a simple ticket-deflection feature within Zendesk that helps users submit forum posts from […]

Three Models for Customer Engagement

May 18, 2010

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder Alexander, it really nails what Zendesk is all about: After so many years of bad customer support experiences, we wanted to give the world an opportunity to get great service experiences. From the receiving side, from the providing side, […]