HR Tech week recap: Why we need to shift the HR mindset

October 11, 2016

The focus at HR Technology’s annual conference and expo, held last week in Chicago, focused on human-centered design, a framework that solves problems by involving the human perspective. HR Tech is the world’s largest

Scaling HR operations with a help desk

July 25, 2016

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations team can make. Yet much of the day-to-day support that HR provides still happens over email

When employees are happy, business booms

June 7, 2016

Human Resources (HR) professionals may have a reputation as mediators of disputes and personnel complaints, but internal relationship-management is just one part of the job. HR teams have become a strategic business partner, attacking one of the most pressing corporate priorities

How retail employee satisfaction affects the bottom line

April 15, 2016

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one trend that’s more likely to become a mainstay: the convergence of customer experience and employee engagement

Helping HR create strong relationships

July 16, 2014

Good customer service applies to any department, and it encourages the kind of interactions that help create strong relationships. Relationships which create real, lasting value

CSM Spotlight: how Zendesk uses Zendesk for support, part 2

June 26, 2014

Ever wonder how Zendesk uses Zendesk internally?