The more the merrier: Add teams to Zendesk Support

April 14, 2017

Your customer service team answers many of the day-to-day questions that arise (and they’re great at it), but expertise from other departments is sometimes required

HR Tech week recap: Why we need to shift the HR mindset

October 11, 2016

The focus at HR Technology’s annual conference and expo, held last week in Chicago, focused on human-centered design, a framework that solves problems by involving the human perspective. HR Tech is the world’s largest

Retailers, make 2016 the year of better customer relationships

February 10, 2016

71% of customers say their typical response to a bad experience is to stop doing business with the company altogether. Read this infographic to learn the three things businesses can do to improve customer experiences

When it comes to online shopping, convenience drives conversion [infographic]

June 8, 2015

Did you know that 66% of customers will spend more with a company that they believe provides excellent service? Welcome to the age of the customer, where businesses fly or fail based on the customer service they provide

There’s a chat for that [infographic]

November 13, 2014

Live chat is becoming increasingly important and profitable as a customer engagement platform. In fact, many customers report that having a live person answer their questions while

Bridging the omnichannel customer service gap [infographic]

November 26, 2013

As the holiday shopping season approaches, here’s some advice for retailers: mind the gap. A recent survey reveals there’s quite a big one between consumer expectations

Why retailers are buzzing about “omnichannel”

June 20, 2013

Shoppers today have a lot of choices: there are more ways than ever to find and explore products. The reality is that a lot of us use a mix of online and offline

The good, the bad, and the ugly: the impact of customer service

April 16, 2013

Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting to the good, the bad, and the ugly truths of how consumers—and their future spending—are influenced

On Squeaky Wheels

January 29, 2013

Here’s something to consider: squeaky wheel customers – the ones making themselves standout with frequent calls, emails, and requests for status updates – are usually considered a nuisance, but could in fact become a strong advocate

Infographic: giving back

November 29, 2012

Whether it’s donating funds to causes such as economic development or education, promoting a socially conscious workplace, or supporting the local community, people want the companies that they do business with to give back in one form or another