Why live chat is better for everyone

April 11, 2017

Customers today can be a bit challenging. They want to find answers online…until they want to talk to a human. They expect not only the right answer, but, increasingly, a lightning-fast answer. Enter live chat

How to make the most out of live chat

January 4, 2017

Most customers prefer chat to email—why wait for a response via email when a question can be answered within minutes on live chat? As more and more customers expect support via live chat, it’s important for businesses to not only juggle live chats, but exceed chat expectations, whether it be via web or mobile

How to chat with your customers: 5 tips from the pros

July 5, 2016

Customers who chat are three times more likely to make a purchase than customers who don’t. Take a minute to let that sink in, especially if

5 unconventional ways to use live chat on your website

June 15, 2016

An increasing number of companies are turning to live chat for unconventional uses, finding creative ways to meet the needs of their customers whilst also boosting sales and loyalty in the process

TOTW: Let’s chat! Quick tips for training agents on Zopim

May 3, 2016

Getting started with Zopim is easy and here are 5 tips to get your agents ready to chat

Increase proactive engagement with Mobile Chat Notifications

April 14, 2016

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop traffic. This means it’s increasingly important for businesses to offer a mobile-optimized experience

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

March 23, 2016

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket at the start of a chat

Finding what matters: How Tile zeroes in on the customer voice

March 3, 2016

Wouldn’t it be great if we never left our keys in the back of an Uber or our wallets behind at a restaurant? It can be hard to keep track of the little things in life, even when the little things are indispensable

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

February 17, 2016

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even one minute, and if they don’t get

Standing out from the crowd with proactive live chat support

November 12, 2015

Print Syndicate proves that you can be serious without being too serious. Whether you want to make a political statement or tell the world that you’re a foodie, a cat-lover, video game nerd or