Increase proactive engagement with Mobile Chat Notifications

April 14, 2016

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop traffic. This means it’s increasingly important for businesses to offer a mobile-optimized experience

In-context mobile support: A better experience for everyone

December 7, 2015

There’s a popular rant by comedian Louis C.K. about our cultural impatience with slow Internet connections on mobile devices and on WiFi-enabled airplanes. He sounds a bit curmudgeonly, but he’s only trying to say

Mobile: The ‘smart’ move for better customer engagement

February 3, 2015

Just a decade ago, we wouldn’t fathom using our phones and tablets as primary methods of browsing the web. But today, smartphones never leave our hands. The trend toward

5 mistakes winning apps don’t make

May 7, 2014

The mobile era is already well under way. For companies looking to use mobile apps as a way of engaging with their customers, this represents a challenge and an opportunity

A support app optimized for couches and mountains

March 26, 2013

At Zendesk, we’ve loved our mobile devices for a long time. Back in 2010, we released our first ever native app for the iPhone

Infographic: Your Customers Want Support Via Smartphone

March 21, 2012

As smartphones become as essential to our pockets and purses as wallets and drivers licenses, customers are expecting these handy devices to do do their banking, purchase last-minute birthday gifts, book reservations, and above all, take care of customer service needs. Customers these days don’t like to stop for even a few minutes. Companies need […]

Drop those Twilight books and pick up Zendesk for Kindle Fire

March 8, 2012

Amazon’’s Kindle Fire is taking the tablet world by storm, going from zero to 14% market share in just three short months after its release. At just $200, there’’s no sign of it slowing down. For agents looking to take Zendesk on the go with their books and Internet surfing, our recently updated Zendesk for […]

Customer Hacks: Siri and OS X Support Bar

December 21, 2011

Our customers are continually doing cool stuff with our product that enhances their lives and that of their customers. Our whole goal is to make peoples’ lives easier, from the agent to the end user, so we really geek out when we see this kind of stuff. Here are two recent examples we’re excited about: […]

Seven More Zendesk Integrations to Make Life Easier

December 8, 2011

[Editor’s note: Hop in our time machine, and see who Zendesk integrates with well beyond 2011…] From our mobile apps to our constant stream of new features, we never stop thinking about how to make your life easier. One way we do this is by integrating with useful tools that help make you more efficient. […]

Infographic: The High Expectations on Online Retailers to Provide Top-Notch Customer Service

December 8, 2011

Tis the season for jam-packed malls, aggressive shoppers, and Black Friday stampedes. Shopping in brack-and-mortar stores is a cut-throat game these days. It’s no wonder more consumers are turning to online retailers as a way to beat the holiday rush and peruse a wonderland of possible gifts in the safe confines of their homes or […]