Go from Outlook email to Zendesk ticket in a flash

November 18, 2015

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new customer support ticket with a one-click button from directly within Outlook

Stop emailing about email: It’s time to bring order to your team inbox

September 30, 2014

Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding