Huckberry explores speedier support with SMS messaging

April 20, 2017

Huckberry’s philosophy—treating customers as equals—isn’t limited to brand messaging and doesn’t end at the point of purchase. This core belief permeates all areas of the business, including support

SMS: The New, Old Channel for Customer Service

May 12, 2016

Be an early adopter and sign up for Zendesk’s new native SMS channel Early Access Program

Add Simple SMS to Your Ticket Workflow With Twilio

April 9, 2010

Delivering timely information to the right support agents keep your support machine running smoothly and your customers happy.  Now you can receive text messages to your mobile phone via Twilio’s new SMS API using our new Twilio target.  Zendesk administrators can combine triggers with the Twilio target to build powerful ticketing workflows that will deliver […]