Tip of the week: Autofill the Web Widget contact form

February 2, 2015

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your users—but you can make it even better with the Web Widget API. By adding a few lines of

Zendesk customization – best practices for UX, part 3

April 11, 2013

In part 3, we take a look at how certain customizations are done on the back end, including HTML, CSS, and JavaScript

Build a Virtual Call Center With Our New Call Distributor Widget

May 11, 2011

Our customers can now harness the power of brick-and-mortar call centers without having to hire loads of additional agents, invest in additional hardware, or keep agents tethered to their desks. Thanks to our powerful new Ifbyphone integration organizations of any size can build a virtual call center for their sales or support teams. Incoming calls […]