Find out what’s new with Zendesk

February 12, 2017

Join our product marketing team for an in-depth walk-through of all product updates in the last quarter. In this 60-minute webinar, we’ll take you through the new features in Support, Help Center, Chat, Talk, and Message

Turning customer reviews into real revenue

February 3, 2017

Customer service is too often an afterthought and many times customer requests go unanswered. Yet with the proliferation of connected devices, customer expectations are at an all time high – they expect to get help quickly and on every channel

How businesses can improve the customer experience with machine learning

October 19, 2016

Every interaction offers a business the chance to leave a customer feeling good, helping to build a relationship for the longer term. Yet some customer interactions have a mercurial quality and end up in a different place than they began

The key to providing great multichannel support

October 14, 2016

Your customers have high expectations. They want to receive help quickly and—this is crucial—they expect a consistent experience across each communication channel, from email and phone to

Sneak preview of new research: the contact center as profit center

May 6, 2015

If you work in customer service, you “get it”—of course what you do benefits your business and your bottom line. But ask around outside your own team, and you’ll find

Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha

July 15, 2014

Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for the event, we talked with Frank about how to explain complicated concepts

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell

April 15, 2014

Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with Ed about what he’s learned about the customer experience from some of the world’s most-loved brands.

Raising Your Customer Service from Ordinary to Extraordinary: Q&A with Steve Curtin

January 15, 2014

Steve Curtin will be joining Zendesk for a free webinar on Tuesday, January 28. We talked with Steve about what really moves the needle when it comes to providing exceptional customer service

Service standards don’t serve anyone

November 6, 2013

Many companies have customer service standards. The goal is to make service more consistent. The result is often the opposite.

7 tools for amazing every customer, every time

August 7, 2013

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently named the top social customer service pro on Twitter