Building empathy
Latest stories Page 2
Article Empathy circles: from a moment to a movement
Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe
Article How to pivot in the face of change
Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…
Article Why empathy has moved from buzzword to business necessity
It used to be that brands were built on strength. If your product was better or…
Article We’re more connected than we realize; it’s time to rethink how we do business
If there is one thing COVID-19 has taught us, it’s how interconnected we are. When suddenly…
Article Finding solace as we face uncertainty and ambiguous loss
In the first months of winter, we knew who we were. Most of us were barely…
Article How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.
Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…
Article How messaging apps help connect immigrant and diaspora communities
Group chats have been an extension of my social circles for as long as I’ve had…
Article Holding onto the rituals we’ve learned to love as we shelter in place
For many of us, the past few months represent more concentrated time sequestered inside—either solo or…
Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
Article Relational Mindfulness: 4 ways to relate as humans at work
A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…
Article We can cultivate empathy anywhere, even from our living rooms
Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…
Article What we can learn from our veterans about resiliency and connection
Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…
Article Leading with empathy: What you don’t say is just as important as what you do
Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…
Article Therapy, like everything else, has moved online. And that’s a good thing
When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…
Article Shannon Weber on how to show up for others in hard times
When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…
Article The brave new world of virtual volunteering
The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Article Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
Article Why being an accomplice is better than being an ally
There’s a four-letter word that gets a lot of love, that it’s fine to say in…
Article As technology advances, we question what it means to be human
Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…
Article Why gendered language is everyone’s business
It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…