Building empathy

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Finding solace as we face uncertainty and ambiguous loss Article

Finding solace as we face uncertainty and ambiguous loss

In the first months of winter, we knew who we were. Most of us were barely…

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S. Article

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.

Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…

How messaging apps help connect immigrant and diaspora communities Article

How messaging apps help connect immigrant and diaspora communities

Group chats have been an extension of my social circles for as long as I’ve had…

Holding onto the rituals we’ve learned to love as we shelter in place Article

Holding onto the rituals we’ve learned to love as we shelter in place

For many of us, the past few months represent more concentrated time sequestered inside—either solo or…

Values with action: how Zendesk will continue to do better Article

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.

Relational Mindfulness: 4 ways to relate as humans at work Article

Relational Mindfulness: 4 ways to relate as humans at work

A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…

We can cultivate empathy anywhere, even from our living rooms Article

We can cultivate empathy anywhere, even from our living rooms

Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…

What we can learn from our veterans about resiliency and connection Article

What we can learn from our veterans about resiliency and connection

Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…

Leading with empathy: What you don’t say is just as important as what you do Article

Leading with empathy: What you don’t say is just as important as what you do

Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…

Therapy, like everything else, has moved online. And that’s a good thing Article

Therapy, like everything else, has moved online. And that’s a good thing

When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…

Shannon Weber on how to show up for others in hard times Article

Shannon Weber on how to show up for others in hard times

When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…

The brave new world of virtual volunteering Article

The brave new world of virtual volunteering

The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…

Designing call centers for empathy—can it be done? Article

Designing call centers for empathy—can it be done?

There is something that even the most customer-centric companies can’t change or control: the angry or…

Why being an accomplice is better than being an ally Article

Why being an accomplice is better than being an ally

There’s a four-letter word that gets a lot of love, that it’s fine to say in…

As technology advances, we question what it means to be human Article

As technology advances, we question what it means to be human

Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…

Why gendered language is everyone’s business Article

Why gendered language is everyone’s business

It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…

Stemming the loneliness epidemic one interaction at a time Article

Stemming the loneliness epidemic one interaction at a time

As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…

What will we leave behind for the underrepresented in tech? Article

What will we leave behind for the underrepresented in tech?

Women are able to vote, drive, own property, pursue almost any career they want, raise a…

Volunteering your skill set can have some surprising benefits Article

Volunteering your skill set can have some surprising benefits

Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…

3 surprising ways to volunteer your professional skills Article

3 surprising ways to volunteer your professional skills

We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…