Building empathy
Latest stories
Article
5 min read
Working toward equality for mental health in an unequal world
World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.
Article
7 min read
A focus on mental health can help prepare employees for re-entry
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Article
6 min read
How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Article
5 min read
Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article
5 min read
We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
Article
4 min read
The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021.
Article
17 min read
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
Article
9 min read
How to authentically embody corporate social responsibility
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
Article
8 min read
How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
Article
3 min read
Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
Article
5 min read
The power of a culture built on gratitude
In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…
Article
9 min read
Millennials are hit the hardest by the loneliness epidemic, and here's why
Millennials get a lot of flack for coming into the workplace and asking for more. They…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
How to pivot in the face of change
Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…
Article
8 min read
Why empathy has moved from buzzword to business necessity
It used to be that brands were built on strength. If your product was better or…
Article
6 min read
We're more connected than we realize; it's time to rethink how we do business
If there is one thing COVID-19 has taught us, it’s how interconnected we are. When suddenly…
Article
6 min read
Finding solace as we face uncertainty and ambiguous loss
In the first months of winter, we knew who we were. Most of us were barely…
Article
10 min read
How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.
Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.