Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

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Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

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We can navigate the future of work by looking back at our legacy of change Article

We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

Why the business of voting is everyone’s business Article

Why the business of voting is everyone’s business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Becoming indispensable—a company that your customers can’t live without Article

Becoming indispensable—a company that your customers can’t live without

James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…

Small but mighty: Booksellers adapt to meet customer demand Article

Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

The power of a culture built on gratitude Article

The power of a culture built on gratitude

In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…

7 ways to reduce bias in conversational AI Article

7 ways to reduce bias in conversational AI

You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

The symbiosis between leaders and managers Article

The symbiosis between leaders and managers

The conventional understanding of the difference between leaders and managers held that a leader is a…