Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories
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4 min read
How augmented reality could change customer service
Back in 1988, former professional wrestler “Rowdy” Roddy Piper starred in John Carpenter’s soon-to-be-cult-classic They Live,…
Article
6 min read
How not to be an asshole when you quit your job
As far as this author knows, these are the three scenarios when leaving a company that…
Article
6 min read
3 simple steps to inbox zero
Email: the modern day panacea for office communication, sharing funny memes with friends, and those “did…
Article
11 min read
Cold at work? Why it's time to turn up the heat on conversations around workplace norms
For many adults, “9 to 5” is more than just a Dolly Parton smash hit—it’s their…
Article
12 min read
Building teams, choosing joy, and getting personal: Meet Beth Held
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
5 min read
No Hard Feelings takes on managing emotions at work
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
13 min read
The evolving role of the CIO
The head of IT used to be an isolated person, speaking a language no one spoke,…
Article
12 min read
Lead with trust: advice from Shopify’s Marcie Murray
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
5 min read
Want to provide great retail CX? Start with your employees
It’s a tale as old as internet time. A customer walks into a store having researched…
Article
9 min read
Squarespace’s Jessica O’Connell on customer support as brand ambassadors
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
Article
6 min read
Dos and don'ts for marketing with memes
As ubiquitous as the devices we share them on, memes are here to stay—whether or not…
Article
8 min read
A strategy for using support data to create marketing content that works
The terms content and marketing go hand-in-hand, which is why, for many businesses, content can feel…
Article
8 min read
Is it time for your startup to form a customer advisory board?
A customer advisory board (CAB) is a highly specific animal, with a focused, strategic reason for…
Article
7 min read
How Not to Give a F*ck—the book that dares you to pick it up
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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